Services

Helping small businesses get their tech sorted — quickly, simply, and without the jargon.

How can we help you?

Getting your business online shouldn’t feel like learning a new language.

I translate tech into plain English and build digital solutions that work for Australian small businesses—from launch-ready websites to data dashboards that actually answer your questions. Every service is designed to give you clarity, confidence, and one less thing to worry about. No fluff, no five-page proposals—just practical support that helps you move forward.

Based in  Inner West Melbourne, working with clients across Australia.

 

GETTING STARTED

Business in a Box

Launch your business online with everything you need from day one: a professional 3-page branded WordPress site, email signup with automated welcome sequence, and foundational SEO so customers can actually find you. Perfect for new businesses who want to start right without the overwhelm.

What's included:
- Custom WordPress setup with your branding - 3 core pages (Home, About, Contact/Services)
- Mobile-responsive design
- Email platform integration (Mailchimp or ConvertKit)
- Welcome email automation
- Basic SEO setup (title tags, meta descriptions, sitemap)
- 2 rounds of revisions

Timeline: 2-3 weeks
Investment: Starting from $2,500

Email System Setup

Building your email list is one of the smartest moves you can make—but only if it's set up properly. I'll connect Mailchimp or ConvertKit to your site, create signup forms that actually convert, and write a warm welcome email that makes a great first impression. You'll also get clear instructions so you can confidently send your first campaign.

What's included:
- Platform setup & website integration
- Branded signup forms (popup and/or embedded)
- Automated welcome email sequence
- Basic template customization
- Walkthrough tutorial (video or live session)



Timeline: 1 week
Investment: $750

LEVELING UP

Digital Refresh

Your website was working... but now it feels tired, outdated, or just not quite right. I'll give your online presence a fresh start: redesign up to 5 pages, refine your SEO, and set up Google Analytics so you can finally see what's working (and what's not). Ideal for businesses ready to grow but held back by an aging website.

What's included:
- Visual redesign (up to 5 pages)
- Content structure review & recommendations
- SEO optimization (meta data, headings, image alt text)
- Google Analytics setup & configuration
- Performance improvements (speed, mobile optimization)
- 3 rounds of revisions

Timeline: 2-4 weeks depending on scope
Investment: Starting from $3,500

DATA & INSIGHTS

Business Intelligence Dashboard

Stop drowning in spreadsheets. Get a custom Power BI dashboard that shows your most important business metrics at a glance—updated automatically, designed clearly, so you can make faster, smarter decisions without the data headache.

Choose your level:

Essential Dashboard

Perfect for getting started with data visualization

- Data source connection (Excel, Google Sheets, or simple database)
- 3-5 key metrics visualised
- Clean, branded dashboard design
- Basic filtering and interactivity
- Setup documentation

Timeline: 1-2 weeks
Investment: Starting from $1,800

Complete Package

For businesses ready to fully embrace data-driven decisions

Everything in Essential PLUS:

- Automated report scheduling
- Custom training video walkthrough
- Email delivery setup
- 30 days of follow-up support for questions

Timeline: 2-3 weeks
Investment: Starting from $2,800

EMERGENCY SUPPORT

Website Troubleshooting

Site down? Plugin conflict? WordPress acting weird? I'll quickly diagnose and fix the issue—whether it's broken functionality, botched updates, or mysterious errors. Flat-fee pricing means no bill shock, just fast fixes so you can get back to business.

What's included:
- Issue diagnosis
- Fix implementation
- Testing & verification
- Basic security check
- Brief documentation of what was fixed

Timeline: 24-48 hours for most issues
Investment: $400 per issue

All prices shown are in Australian Dollars (AUD) and exclude GST unless stated otherwise.

ONGOING SUPPORT

Monthly Support Packages

Keep your digital presence running smoothly without the stress. Choose the level of support that fits your business.

Digital Care Plan

For businesses who want their site to "just work"

Sleep better knowing your website is protected. Reliable hosting, automatic backups, security updates, and 1 hour of small updates each month—all handled for you.

What's included:
- Managed WordPress hosting
- Automatic daily backups
- Security monitoring & updates
- Plugin & theme updates
- 1 hour monthly maintenance time
- Uptime monitoring

Monthly investment: $300

Tech Support Retainer

For businesses with regular tech needs

Everything in Digital Care PLUS:

- 5 hours monthly support time (total of 6 hours)
- Website updates & improvements
- Email system maintenance
- Small fixes & tweaks
- Priority response times
- Unused hours roll over (up to 2 hours)





Monthly investment: $850

Insights Partnership

For data-driven businesses who want a thought partner

Everything in Tech Support PLUS:

- Power BI dashboard maintenance
- Data refresh monitoring
- Monthly 30-minute review call
- Report tweaks as your business evolves
- Strategic recommendations based on your data






Monthly investment: $1,350

Not Sure Which Service is Right for You?

“I don’t have a website yet” or “My website is DIY and embarrassing”
Business in a Box – This gets you launched properly with everything you need.

“I have a website but it’s outdated/not working well”
Digital Refresh – Bring your existing site up to modern standards without starting from scratch.

“My website’s fine, but I’m not collecting emails”
Email System Setup – Get your list-building sorted without overhauling everything else.

“I have spreadsheets everywhere and no idea what they’re telling me”
Business Intelligence Dashboard – Transform data chaos into clarity.

“Something broke and I need it fixed NOW”
Website Troubleshooting – Fast fixes for emergencies.

“I have a site/dashboard but no time to maintain it”
Monthly Support Packages – Choose the level that fits your needs.

Still not sure? Book a free 20-minute discovery chat and we’ll figure out what makes sense for your business. No pressure, just a friendly conversation.

What to Expect When Working With Me

It starts with a conversation
Every project begins with a no-pressure discovery chat. We’ll talk about what you need, what’s not working, and whether I’m the right fit. No sales pitch, no obligation—just a genuine conversation about your business.

Clear scoping, no surprises
Once we decide to work together, I’ll send you a simple proposal outlining exactly what’s included, the timeline, and the investment. You’ll know what to expect before we start, and I won’t hit you with scope creep or hidden fees down the track.

Regular check-ins, not radio silence
I keep you in the loop throughout the project. You’ll get updates at key milestones, and I’m always available to answer questions. No “I’ll get back to you in three weeks” disappearing acts.

Collaboration, not dictation
This is your business, so you have the final say. I’ll give you my honest recommendations and professional guidance, but ultimately we’re building something that works for you—not what I think looks cool.

Training so you’re not stuck
Whether it’s updating your website, sending an email campaign, or reading your dashboard, I make sure you understand how things work. You’ll get clear instructions (written or video) so you’re never dependent on me for small changes.

Support after launch
I don’t vanish once the project is done. You get a settling-in period where you can ask questions, request tweaks, and make sure everything’s working smoothly. And if you need ongoing support, my retainer packages are designed for exactly that.

Flexible pacing
Life happens. If you need to pause for a week or adjust timelines, just let me know. I build my schedule to accommodate real life—yours and mine—because good work doesn’t happen when everyone’s stressed and rushed.

Common Questions

Do you work with businesses outside Australia?
Right now I’m focusing on Australian clients to keep communication simple and timezones manageable. If you’re based elsewhere, feel free to reach out—I’m happy to chat.

What if I need something not listed here?
Every business is different. If you need something custom or a combination of services, let’s talk. I’m happy to create a tailored proposal.

Do you offer payment plans?
Yes! For projects over $2,000, I offer a simple split payment structure (typically 50% to start, 50% on completion). Just ask during our discovery chat.

How quickly can you start?
It depends on my current workload, but typically I can start new projects within 1-2 weeks. For urgent troubleshooting, I aim for 24-48 hour turnaround.

What platforms do you work with?
I specialize in WordPress for websites, Mailchimp/ConvertKit for email, and Power BI for dashboards. If you’re using something else, let me know—I’m often able to work with it or help you migrate.

What if I’m not tech-savvy?
That’s exactly who I’m here for! I explain things in plain English and provide training so you feel confident managing your digital tools. No question is too basic.

Ready to Get Started?

Whether it’s fixing what’s broken, setting up smart systems, or giving your whole digital presence a refresh, I’m here to make the process simple and stress-free.

Click to book a chat — let’s talk about what you need and map out the next steps.