Services
Helping small businesses get their tech sorted — quickly, simply, and without the jargon.
How can we help you?
Getting your business online shouldn’t feel like learning a new language.
I translate tech into plain English and build digital solutions that work for Australian small businesses—from launch-ready websites to data dashboards that actually answer your questions. Every service is designed to give you clarity, confidence, and one less thing to worry about. No fluff, no five-page proposals—just practical support that helps you move forward.
Based in Inner West Melbourne, working with clients across Australia.
GETTING STARTED
Launch Package
Launch your business online with everything you need from day one: a professional 3-page branded WordPress site, email signup with automated welcome sequence, and foundational SEO so customers can actually find you. Perfect for new businesses who want to start right without the overwhelm. What's included: - Custom WordPress setup with your branding - 3 core pages (Home, About, Contact/Services) - Mobile-responsive design - Email platform integration (Mailchimp or ConvertKit) - Welcome email automation - Basic SEO setup (title tags, meta descriptions, sitemap) - 2 rounds of revisions Want to make sure people can find your new site? Add Search & AI Visibility from $1,500 Timeline: 2-3 weeks Investment: Starting from $2,500
Email System Setup
Building your email list is one of the smartest moves you can make—but only if it's set up properly. I'll connect Mailchimp or ConvertKit to your site, create signup forms that actually convert, and write a warm welcome email that makes a great first impression. You'll also get clear instructions so you can confidently send your first campaign. What's included: - Platform setup & website integration - Branded signup forms (popup and/or embedded) - Automated welcome email sequence - Basic template customization - Walkthrough tutorial (video or live session) Timeline: 1 week Investment: $750
LEVELING UP
Digital Refresh
Your website was working... but now it feels tired, outdated, or just not quite right. I'll give your online presence a fresh start: redesign up to 5 pages, refine your SEO, and set up Google Analytics so you can finally see what's working (and what's not). Ideal for businesses ready to grow but held back by an aging website. What's included: - Visual redesign (up to 5 pages) - Content structure review & recommendations - SEO optimization (meta data, headings, image alt text) - Google Analytics setup & configuration - Performance improvements (speed, mobile optimization) - 3 rounds of revisions Want to make sure people can find your new site? Add Search & AI Visibility from $1,500 Timeline: 2-4 weeks depending on scope Investment: Starting from $3,500
Search & AI Visibility
Your website exists — but is it showing up when people search? And more importantly, is it showing up in the AI-powered answers that more and more people rely on every day (think Google's AI Overviews, ChatGPT, Perplexity)? This service makes sure your business is visible everywhere your customers are looking — not just traditional search results, but the AI tools that are rapidly changing how people find local services. What's included: - Full site audit (structure, headings, page speed, mobile) - Content review & recommendations for AI-friendly formatting - Schema markup implementation (helps AI tools understand your business) - On-page SEO optimisation (title tags, meta descriptions, image alt text) - Local SEO setup (NAP consistency, location signals) - Google Business Profile setup or optimisation - Plain-English report of findings and what was done Timeline: 2-3 weeks depending on scope Investment: Starting from $1,500
EMERGENCY SUPPORT
Website Troubleshooting
Site down? Plugin conflict? WordPress acting weird? I'll quickly diagnose and fix the issue—whether it's broken functionality, botched updates, or mysterious errors. Flat-fee pricing means no bill shock, just fast fixes so you can get back to business. What's included: - Issue diagnosis - Fix implementation - Testing & verification - Basic security check - Brief documentation of what was fixed Timeline: 24-48 hours for most issues Investment: $400 per issue
All prices shown are in Australian Dollars (AUD) and exclude GST unless stated otherwise.
ONGOING SUPPORT
Monthly Support Packages
Keep your digital presence running smoothly without the stress. Choose the level of support that fits your business.
Digital Care Plan
For businesses who want their site to "just work" Sleep better knowing your website is protected. Reliable hosting, automatic backups, security updates, and 1 hour of small updates each month—all handled for you. What's included: - Managed WordPress hosting - Automatic daily backups - Security monitoring & updates - Plugin & theme updates - 1 hour monthly maintenance time - Uptime monitoring Monthly investment: $300
Tech Support Retainer
For businesses with regular tech needs Everything in Digital Care PLUS: - 5 hours monthly support time (total of 6 hours) - Website updates & improvements - Email system maintenance - Small fixes & tweaks - Priority response times - Unused hours roll over (up to 2 hours) Monthly investment: $850
Not Sure Which Service is Right for You?
“I don’t have a website yet” or “My website is DIY and embarrassing”
→ Business in a Box – This gets you launched properly with everything you need.
“I have a website but it’s outdated/not working well”
→ Digital Refresh – Bring your existing site up to modern standards without starting from scratch.
“I have a website but nobody’s finding it”
→ Search & AI Visibility — Get found on Google and in AI-powered search tools.
“My website’s fine, but I’m not collecting emails”
→ Email System Setup – Get your list-building sorted without overhauling everything else.
“Something broke and I need it fixed NOW”
→ Website Troubleshooting – Fast fixes for emergencies.
“I have a site/dashboard but no time to maintain it”
→ Monthly Support Packages – Choose the level that fits your needs.
Still not sure? Book a free 20-minute discovery chat and we’ll figure out what makes sense for your business. No pressure, just a friendly conversation.
What to Expect When Working With Me
It starts with a conversation
Every project begins with a no-pressure discovery chat. We’ll talk about what you need, what’s not working, and whether I’m the right fit. No sales pitch, no obligation—just a genuine conversation about your business.
Clear scoping, no surprises
Once we decide to work together, I’ll send you a simple proposal outlining exactly what’s included, the timeline, and the investment. You’ll know what to expect before we start, and I won’t hit you with scope creep or hidden fees down the track.
Regular check-ins, not radio silence
I keep you in the loop throughout the project. You’ll get updates at key milestones, and I’m always available to answer questions. No “I’ll get back to you in three weeks” disappearing acts.
Collaboration, not dictation
This is your business, so you have the final say. I’ll give you my honest recommendations and professional guidance, but ultimately we’re building something that works for you—not what I think looks cool.
Training so you’re not stuck
Whether it’s updating your website, sending an email campaign, or reading your dashboard, I make sure you understand how things work. You’ll get clear instructions (written or video) so you’re never dependent on me for small changes.
Support after launch
I don’t vanish once the project is done. You get a settling-in period where you can ask questions, request tweaks, and make sure everything’s working smoothly. And if you need ongoing support, my retainer packages are designed for exactly that.
Flexible pacing
Life happens. If you need to pause for a week or adjust timelines, just let me know. I build my schedule to accommodate real life—yours and mine—because good work doesn’t happen when everyone’s stressed and rushed.
Common Questions
Do you work with businesses outside Australia?
Right now I’m focusing on Australian clients to keep communication simple and timezones manageable. If you’re based elsewhere, feel free to reach out—I’m happy to chat.
What if I need something not listed here?
Every business is different. If you need something custom or a combination of services, let’s talk. I’m happy to create a tailored proposal.
Do you offer payment plans?
Yes! For projects over $2,000, I offer a simple split payment structure (typically 50% to start, 50% on completion). Just ask during our discovery chat.
How quickly can you start?
It depends on my current workload, but typically I can start new projects within 1-2 weeks. For urgent troubleshooting, I aim for 24-48 hour turnaround.
What platforms do you work with?
I specialize in WordPress for websites, Mailchimp/ConvertKit for email, and Power BI for dashboards. If you’re using something else, let me know—I’m often able to work with it or help you migrate.
What if I’m not tech-savvy?
That’s exactly who I’m here for! I explain things in plain English and provide training so you feel confident managing your digital tools. No question is too basic.
Ready to Get Started?
Whether it’s fixing what’s broken, setting up smart systems, or giving your whole digital presence a refresh, I’m here to make the process simple and stress-free.
Click to book a chat — let’s talk about what you need and map out the next steps.
